Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at longauerlaura@gmail.com.
Returns should be sent to the following address:
Husinecká 1849/15
13000 Prague
Czech Republic
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at longauerlaura@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
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custom or personalized products
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gift cards
Please contact us if you have questions about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and inform you whether the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at longauerlaura@gmail.com.